Refund policy

RETURN & REFUND POLICY

Last Updated: September 1, 2026

At ShopieTV, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a 30-day return period subject to the conditions below.

1. RETURN PERIOD

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, the product must:

  • Be unused and in the same condition in which you received it.
  • Include all original packaging, accessories, manuals, remote controls, cables, stands, and other included items.
  • Include proof of purchase or order information.
  • Not show signs of misuse, physical damage, unauthorized modifications, or improper installation.

2. DAMAGED OR DEFECTIVE PRODUCTS

Please inspect your TV immediately after delivery. If your order arrives damaged, defective, or with missing components, contact us as soon as possible at contact@shopietv.com.

Please include your order number and clear photos or videos showing the issue. We will review the issue and provide instructions for replacement, repair, or return when applicable.

3. HOW TO REQUEST A RETURN

To start a return, contact us at:

Email: contact@shopietv.com
Phone: +1 986-210-1988
Address: Route H, Jefferson City, Missouri 65101, United States

Please do not send a product back before receiving return instructions from our support team.

4. RETURN SHIPPING

For approved returns due to a defective, damaged, incorrect, or missing-item order, ShopieTV will provide appropriate return instructions.

For returns due to customer preference or change of mind, return shipping costs may be the customer's responsibility.

5. REFUNDS

Once we receive and inspect your returned product, we will notify you regarding the status of your refund.

If your return is approved, the refund will be issued to your original payment method. Please allow additional time for your bank or payment provider to process and post the refund to your account.

Original shipping charges, if any, may be non-refundable.

6. NON-RETURNABLE ITEMS

A return may be denied if the product:

  • Is returned after the 30-day return period.
  • Has been used, damaged, altered, or improperly installed.
  • Is missing original accessories or packaging.
  • Has physical damage caused after delivery by the customer.

7. EXCHANGES

If you receive a defective, damaged, or incorrect product, please contact our support team. Depending on product availability and the circumstances of the issue, we may arrange a replacement or another appropriate resolution.

8. CONTACT US

If you have questions about returns or refunds, please contact:

ShopieTV
Email: contact@shopietv.com
Phone: +1 986-210-1988
Address: Route H, Jefferson City, Missouri 65101, United States